Live Chat> Transcript Hoover
SteamVac Brushes Won't Turn
Visitor : Hello
Paul, my name is Jack
Paul : How can I help you Jack?
Visitor : I have a Hoover Steam Vac,
Model 5905-900 and the brushes are not
Paul : Let look at that model...
Visitor : I have opened the cover and
cleaned the screen.
Paul : OK, that would have been my
Visitor : How are the brushes turned,
there does not appear to be any belts?
Paul : Is the square peg in the middle
of the brush OK - not broken?
Visitor : Let me check!
Visitor : I remooved the brush assembly,
the square pegs in the middle and one
side are in there and appear not to be
Paul : OK. The brushes are driven by a
turbine which is powered by the suction
of the main motor. Is it possible for
you to look at the underside of your
SteamVac with the brushes removed?
Visitor : I will have to go out to my
workbench and look. What should I see in
Paul : You will see a white square hole
where that peg on the brushes fit. If
you stick a flat blade screwdriver in
that hole and try to spin it it should
spin freely. If it doesn't, your turbine
is seized up and will have to be
Visitor : OK, lemme go check.
Paul : I'll be here.
Visitor : The turbine shaft will not
rotate using a flat bladed screw driver.
Visitor : I does not move with the brush
switch in Low or High, either.
Paul : Yes, that is common. The moisture
eventually gets to the bushings and
bearings and they just seize up. You
will need to replace the turbine.
Visitor : Is it worth it to replace the
turbine or buy another unit?
Paul : How old is your SteamVac?
Visitor : Probably 4-5 years old.
Visitor : Turbine and gear assembly
appear to cost about $40.
Paul : Well, I have to tell you that the
average lifespan of these machines is 2
to 4 years. It will cost you around
$47.00 if you replace it yourself. I
can't see the condition of your machine
so you will have to decide if you think
it will last a while longer. Motor sound
OK? Hoses in good shape? - that sort of
thing. I sell a new one for $189
Visitor : So, it's history, huh?
Visitor : 2-4 years doesn't seem very
durable, when it only gets used once or
twice a year?
Paul : Not necessarily. I personally
wouldn't pay someone else to fix it. But
if you get 2 more uses out of it, it's
cheaper than a rental.
Visitor : Can I get the part at the
local Hoover Store?
Paul : 2-4 years is about the average. I
have seen them that are 8 to 10 years
old, but it's rare. The moisture really
gets to them.
Visitor : Or need I order it?
Paul : I am sorry, could you please run
that by me once again?
Visitor : Can I get the turbine assembly
at a local Hoover Store or do I need to
order it online?
Paul : I only know what I sell. I don't
have information on what other stires
Paul : stores
Visitor : Another part fell out upon
removing the cover. It has a square
hollow shaft and and flat disk on top.
The decal on the disk looks like a
volume icon? (((( ))))
Visitor : It is only about an inch tall.
Paul : That sounds like the disc that
spins when the brushes turn - to tell
you they are spinning.
Visitor : Does that sit on the other
brush shaft at the left?
Paul : It would be to the left of the
operator's position - to the right as
you are looking at the machine.
Visitor : It's on the left from the
Visitor : Yup, that's it. That part is
not essential to operation is it?
Paul : No, it's just handy to have.
Visitor : It's cracked, so I need not
replace it. I can just look under the
cleaning head and see if the brushes
rotate, I guess?
Paul : Sure.
Visitor : You are with the Vacuum
Paul : That's me.
Visitor : I see the part, but I have to
ask my Daughter if she wants me to fix
it, since she owns it. What is the
Paul : You would get it in 3 to 5 days.
Visitor : OK, Paul, thanks for your
help, you have been great!
Paul : You're welcome - anytime.
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